Should my car seat be replaced after a vehicle crash?
Chicco recommends replacing a car seat after any crash. The base is included in this recommendation (if the base was in the vehicle when the crash occurred).
There is no way of knowing what, if any, damage has occurred that would affect the car seat’s performance in a crash. The only way to determine this would be to test the car seat. Therefore, Chicco cannot guarantee a car seat involved in a crash will perform the way it was designed in any subsequent crash. Chicco recommends contacting your insurance company about replacement of your car seat.
Can I use any additional coverings/products in my Chicco car seat?
Chicco does not allow use of any accessories, pads, or products not included with the car seat, unless specifically approved by Chicco. Doing so will void the warranty of the Child Restraint.
Add-on products can interfere with the proper performance of the car seat. It is critical for your child’s safety that add-on products manufactured by other companies not be used without approval from Chicco. The only accessories approved at this time are the Bokoo covers:
http://www.bokoocovers.com/Chicco-KeyFit-and-KeyFit-30-Cover.html
To keep your baby warm and safe when in an infant car seat, Chicco, and child passenger safety experts, recommend putting your child in lightweight, yet warm, clothing with legs (fleece products are great for this). Once the baby is properly buckled in the harness, blankets may be placed over the baby for additional warmth.
Can I take my car seat on an airplane?
The Chicco KeyFit and KeyFit 30 car seats are certified for use in commercial aircraft. Please consult your User Guide for proper installation. Our product manuals are also available on our website.
What is the difference between the KeyFit and KeyFit 30 car seat?
The KeyFit car seat is rated for an infant from 4 to 22 lbs. The KeyFit 30 is rated for an infant from 4 to 30 lbs. The maximum height of the child for both car seats is 30 inches, or if there is less than inch between the top of your child’s head and the top of the car seat. You should move your child to a larger car seat once either the maximum weight or height limit is met. We suggest keeping your child rear facing as long as possible. Rear facing is the safest position for crash protection. There are many convertible car seats available that face the rear until 30-40 lbs and then face forward.
How do I contact Chicco for a warranty issue?
Please go to the
Contact Us page on our website for instruction on how to proceed with a warranty issue.
Who do I contact for warranty service for my Chicco diaper bag?
Please call California Innovations at 1-888-413-2665.
Where can I order replacement parts for my Chicco products?
You may order replacement parts by contacting Customer Service at 1-877-424-4226.
How do I clean, care for, and maintain my Chicco product?
Cortina stroller
The removable seat pad may be machine washed in cold water on delicate cycle. Hang to dry. DO NOT BLEACH. Please consult your product manual for additional care and maintenance instructions.
Ct0.6/Capri
Please consult your product manual for care and maintenance instructions. Refer to the instructions on the care label for cleaning of the fabric.
Keyfit and Keyfit 30 car seats
Fabrics may be spot-cleaned with mild soap and water, or machine washed in cold water on delicate cycle using mild detergent. Hang to dry. DO NOT BLEACH.
NEVER remove the harness or harness components from the Carrier.
Please consult your product manual for instructions on removing the seat pad and additional care and maintenance instructions.
Hook on chair (Caddy and Travel Seat)
Machine wash the seat cover in cold water on gentle cycle. Drip dry. (Remove the rigid base portion of the seat before washing.) Please consult your product manual for instructions on removing the seat pad and additional care and maintenance instructions.
Lullaby Playard
The mattress cover can be washed in washing machine. Unzip the mattress cover and remove the wooden floor boards. Wash mattress cover in cold water with a mild detergent on a delicate cycle. DO NOT BLEACH. Please consult your product manual for additional care and maintenance instructions.
Polly Highchair
You can spot clean the seat pad with a damp cloth and mild detergent. DO NOT USE BLEACH. This seat cover is not machine washable. Please consult your product manual for additional care and maintenance instructions.
S3 Stroller
Please consult your product manual for care and maintenance instructions. Refer to the care label for instructions on cleaning the fabric parts of the stroller.
Trevi Stroller
Clean the fabric parts with a damp sponge and neutral detergent. Please refer to the product’s care label. Please consult your product manual for additional care and maintenance instructions.
Trevi Twin
Clean the fabric parts with a damp sponge and neutral detergent. Do not use bleach. Please refer to the care label. Please consult your product manual for additional care and maintenance instructions.
UltraSoft Carrier
Spot clean with damp cloth and mild, soapy water. Or hand wash only in warm soapy water. Air dry. After each washing check that the fabric and seams are not worn.
For the bib you may machine wash warm. Tumble dry low. Do not use bleach.
Please consult your product manual for additional care and maintenance instructions.
You & Me Carrier
Please refer to the care label. Detach infant seat from straps. Hand wash infant seat in warm soapy water. Air dry. Do not wash back support. After each washing check that the fabric and seams are not worn. Please consult your product manual for additional care and maintenance instructions.