Contact Us

Street Address, P.O. Box
Apartment, Suite, Unit, Floor
The model number is located on the white sticker on the frame of your product. It is 14 digits long.
The SSN, SC, or SUI number is located on the white sticker on the frame of your product, It is 10 digits long.
The date is located on the white sticker on the frame of your product.
For car seats, the Date of Manufacture is the first six digits of the serial number.
This is required for warranty service. You may provide a dated sales receipt, baby registry number, or credit card/banking statement.

We do our best to respond to emails within three business days.

Hours of Operation

Holiday Hours

Customer Service is open Monday - Friday, 8 am - 5 pm (EST) except on the days listed below.

Our office and warehouse will be closed Thursday, November 27, 2025 and Friday, November 28, 2025 in observance of Thanksgiving and reopening on Monday, December 1, 2025.

When you call

Call us toll-free 1-877-424-4226

Have the following information ready...

  • Model Number*
  • Serial Number*
  • Date of Manufacturer*

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

Canada Customers: Contact our Canadian Service Center at 1-800-667-8184