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Chicco Return Policy

Do you need to return an item? We want you to be completely satisfied with your shopping experience with us. Simply return your item within 30 Days.

All merchandise must be in new condition in the original packaging and cannot be used or worn. All parts and materials must be returned including the instruction manual and registration card to receive a full refund. Once received in our warehouse, the item will be inspected for contents. We reserve the right to refuse return and deny credit.

To start the process

  1. Please contact Customer Service to obtain a Return Authorization. Without a Return Authorization, we cannot accept any returned merchandise.
  2. Pack and then label the carton with the Return Authorization number. If possible, please use the original packaging.
  3. Ship the return merchandise using a carrier of choice. For your protection, please use a carrier with a tracking device such as FedEx or UPS.
    Return Address:
    Attn: Chicco Online Store Returns
    1826 William Penn Way
    Lancaster, PA 17601

Gift Returns: If you received your item as a gift, you have 30 Days to return your item . You must have the packslip or other proof of purchase. You will receive a merchandise credit to our online store.

Exchanges: At this time, you must return the unwanted item to receive credit and place a new order to process an exchange.

Refund: Refund will be issued in the same form as original payment unless otherwise noted. Refunds include the total cost of the merchandise sold and does not include shipping and handling fees. It may take up to 14 days to process your return once the product has been received at our warehouse and the return has been approved. You can expect to see a credit refund in approximately 30 days from return receipt. To check on the status, please contact Customer Service at 1-877-424-4226.

Return Status: Please reach out to your carrier of choice to confirm that we have received the package. If received, please call Customer Service at 1-877-424-4226. One of our Chicco experts will gladly look up your return status.

Return Fees: Customer is responsible for all return shipping fees. We recommend you use a carrier with tracking devices such as FedEx or UPS. Chicco is not responsible for lost or stolen merchandise in transit.

Damaged/Defective: If your item is damaged or defective, please contact Customer Service immediately and they will assist you.

Exclusions: Returns without a valid Return Authorization number will not be accepted. Returns without proof of purchase may be limited. We do not accept returns from other retailers. We do not accept returns of assembled product unless damaged or defective.