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We do our best to respond to emails within three business days.

Call us toll-free 1-877-424-4226

Our Holiday Hours

Customer Service is open Monday - Friday, 8 am - 5 pm (EST) except on the days listed below.

Closed Tuesday, Dec. 24 - Wednesday, Dec. 25
Closed Tuesday, Dec. 31 - Wednesday, Jan. 1

Orders placed between Dec. 23 and Dec. 25 will be shipped Dec 26
Orders placed between Dec. 26 and Jan. 1, 2020 will start shipping Jan. 2

When you call

Have the following information ready...

  • Model Number*
  • Serial Number*
  • Date of Manufacturer*

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

Canada Customers: Contact our Canadian Service Center at 1-800-667-8184