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We do our best to respond to emails within three business days.

Call us toll-free 1-877-424-4226

Holiday Hours

Customer Service is open Monday - Friday, 8 am - 5 pm (EST) except on the days listed below.

Closed Saturday, Dec. 22 - Tuesday, Dec. 25
Orders placed on these days will be shipped Dec 26 - 27

Closed Saturday, Dec. 29 - Tuesday, Jan. 1
Orders placed between Dec. 28 and Jan. 6, 2019 will be shipped the week of Jan. 7

When you call

Have the following information ready...

  • Model Number*
  • Serial Number*
  • Date of Manufacturer*

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

Canada Customers: Contact our Canadian Service Center at 1-800-667-4111