Contact Us

Street Address, P.O. Box
Apartment, Suite, Unit, Floor
The model number is located on the white sticker on the frame of your product. It is 14 digits long.
The SSN, SC, or SUI number is located on the white sticker on the frame of your product, It is 10 digits long.
The date is located on the white sticker on the frame of your product.
For car seats, the Date of Manufacture is the first six digits of the serial number.
This is required for warranty service. You may provide a dated sales receipt, baby registry number, or credit card/banking statement.

We do our best to respond to emails within three business days.

We do our best to respond to emails within three business days.

Want it by Christmas?

Use the calendar below to determine which shipping option you should choose.

Chicco Holiday Shipping Calendar

  • Select Ground Shipping
  • Select 2 Day Shipping
  • Select Overnight Shipping

Holiday Hours

Customer Service is open Monday - Friday, 8 am - 5 pm (EST) except on the days listed below.

Closed December 24, 2025 and December 25, 2025.
Orders placed on these days will be shipped on December 26, 2025.

Closed December 31, 2025 to January 3, 2026.
Orders placed on these days will be shipped on January 5, 2026.

When you call

Call us toll-free 1-877-424-4226

Have the following information ready...

  • Model Number*
  • Serial Number*
  • Date of Manufacturer*

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

Canada Customers: Contact our Canadian Service Center at 1-800-667-8184